905 564 0020

Top Reasons to join our Team

 

ClickTecs is a Mississauga based Digital Marketing Agency focused on providing website design/development and digital marketing solutions to our clients in the Franchise vertical across the US and Canada.

Operations Coordinator

  • Ticket handling; First response ticket intake(Phone/email), internal contact to development team, ensure ticket documentation is maintained, and responses are completed in a timely manner using FreshDesk our ticketing software.
  • Create, assign, and schedule tickets for team of digital marketers and developers
  • Reporting to the Support Manager, the coordinator will assist in the details associated with the delivery of projects, from conception to post-launch iterations, with a focus on web and digital
  • Collaborate and work cross-functionally with digital marketers, designers, and developers to support digital projects
  • Provide project management support to ensure the effective execution and delivery of digitally focused initiatives, including: brief writing, timeline creation, status updates and contact reports utilizing basecamp for task creation, assignment and tracking.
  • Track all ongoing tickets and tasks and follow-up with technology team regularly for status updates for the clients
  • Customer Satisfaction Follow Up Calls/Emails

Required Experience

  • Post-secondary education in Marketing, Communications, Design, Business, or IT
  • Proficiency with Microsoft Suite (Word, PowerPoint, Excel) and Adobe Creative Suite (Photoshop) and a willingness to learn new computer software programs as needed
  • People-centric and critical-thinker from problem definition to product delivery
  • Desire to ask thoughtful questions, frame problems, conduct research, synthesize insights, and evaluate results
  • Working knowledge of Google Analytics and other analytics tools like Hotjar
  • Experience with content management systems and governance around content workflows
  • Project coordination experience considered an asset
  • Excellent interpersonal and communication skills, written and verbal
  • Detail oriented and proactive in anticipating and responding to team’s needs and manage multiple and changing priorities
  • Ability to multi-task  across various projects working with various resources

Our Featured Clients

Clothes Bin logo
Novus Glass logo
Home Clean Heroes logo
Pool Scouts logo
Fisher Zucker logo
Tirecraft logo
Always Best Care logo
Mister Transmission logo
BigFrog logo
Pattrice & Associates Logo
Huntington Logo
The Gardener Logo
Signworld Logo
Moran Logo
Pestmaster Logo
Climb Zone Logo
Executive Care Logo
City Wide Logo

Over 100 Franchise Brands trust ClickTecs for their Site, Search and Social needs