ClickTecs is a Mississauga based Digital Marketing Agency focused on providing website design/development and digital marketing solutions to our clients in the Franchise vertical across the US and Canada.
- Ticket handling; First response ticket intake(Phone/email), internal contact to development team, ensure ticket documentation is maintained, and responses are completed in a timely manner using FreshDesk our ticketing software.
- Create, assign, and schedule tickets for team of digital marketers and developers
- Reporting to the Support Manager, the coordinator will assist in the details associated with the delivery of projects, from conception to post-launch iterations, with a focus on web and digital
- Collaborate and work cross-functionally with digital marketers, designers, and developers to support digital projects
- Provide project management support to ensure the effective execution and delivery of digitally focused initiatives, including: brief writing, timeline creation, status updates and contact reports utilizing basecamp for task creation, assignment and tracking.
- Track all ongoing tickets and tasks and follow-up with technology team regularly for status updates for the clients
- Customer Satisfaction Follow Up Calls/Emails
- Post-secondary education in Marketing, Communications, Design, Business, or IT
- Proficiency with Microsoft Suite (Word, PowerPoint, Excel) and Adobe Creative Suite (Photoshop) and a willingness to learn new computer software programs as needed
- People-centric and critical-thinker from problem definition to product delivery
- Desire to ask thoughtful questions, frame problems, conduct research, synthesize insights, and evaluate results
- Working knowledge of Google Analytics and other analytics tools like Hotjar
- Experience with content management systems and governance around content workflows
- Project coordination experience considered an asset
- Excellent interpersonal and communication skills, written and verbal
- Detail oriented and proactive in anticipating and responding to team’s needs and manage multiple and changing priorities
- Ability to multi-task across various projects working with various resources
Learn more About Us
What Our Customers Say About Us
FranNet has a long-standing relation ship with Jam and ClickTecs. He has been a valuable resource to our organization in multiple capacities as a trainer and supplier of digital marketing services to the FranNet Consultants. I am happy to recommend Jam and ClickTecs to any franchise system looking to grow the Franchise or Consumer side of their business. You can count on Jam and ClickTecs to become a long-term partner that will be there when you need them.
Jania BaileyPresident and COO, FranNetClickTecs was able to generate high quality and geographically targeted Candidates for us at a rate that exceeded our expectations. I would recommend the team at ClickTecs to any Franchise Organization that is considering generating franchise leads through their online channel.
Rob GogginsChief Operating Officer, GreatClipsWorking with them was really easy because they understand the business side and the industry [Franchise] side. They just get it! If you are a franchise company looking to grow your business either on the franchise development side or the operations side of the business, ClickTecs will do an outstanding job for you. I recommend them without any hesitation whatsoever.
Frank MilnerPresident, Tutor DoctorI hired ClickTecs team to manage my entire website and online marketing. I am thoroughly impressed by their professionalism and result-oriented online marketing. They are one of best providers I have ever worked with.
Ken KindtPresident/Founder, Signworld CorporationJam presented viral marketing and optimizing our business and personal visibility on the internet at an international summit I attended, and he exceeded every expectation of those in attendance. I can say quite certainly that this was the single most productive session I’ve attended on the topic, and Jam provided us with a pragmatic “how to road map” of how to get it done. I love his ability to take a technical subject and explain it in layman terms. I happily give him my highest endorsement.
Keith GersonPresident, FranConnect
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