Careers

ClickTecs is a Mississauga based Digital Marketing Agency focused on providing website design/development and digital marketing solutions to our clients in the Franchise vertical across the US and Canada.

Operations Coordinator

Ticket handling; First response ticket intake(Phone/email), internal contact to development team, ensure ticket documentation is maintained, and responses are completed in a timely manner using FreshDesk our ticketing software.
Create, assign, and schedule tickets for team of digital marketers and developers
Reporting to the Support Manager, the coordinator will assist in the details associated with the delivery of projects, from conception to post-launch iterations, with a focus on web and digital
Collaborate and work cross-functionally with digital marketers, designers, and developers to support digital projects
Provide project management support to ensure the effective execution and delivery of digitally focused initiatives, including: brief writing, timeline creation, status updates and contact reports utilizing basecamp for task creation, assignment and tracking.
Track all ongoing tickets and tasks and follow-up with technology team regularly for status updates for the clients
Customer Satisfaction Follow Up Calls/Emails

Required Experience

Post-secondary education in Marketing, Communications, Design, Business, or IT
Proficiency with Microsoft Suite (Word, PowerPoint, Excel) and Adobe Creative Suite (Photoshop) and a willingness to learn new computer software programs as needed
People-centric and critical-thinker from problem definition to product delivery
Desire to ask thoughtful questions, frame problems, conduct research, synthesize insights, and evaluate results
Working knowledge of Google Analytics and other analytics tools like Hotjar
Experience with content management systems and governance around content workflows
Project coordination experience considered an asset
Excellent interpersonal and communication skills, written and verbal
Detail oriented and proactive in anticipating and responding to team’s needs and manage multiple and changing priorities
Ability to multi-task across various projects working with various resources

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Jam is extremely knowledgeable, and has my interests as his primary concern. He is thoughtful and very concerned with achieving our specific results.

David Ferrie

I have had the pleasure of working with Jam and his team at ClickTecs for several months. Their knowledge in the field of social media and immediate responsiveness are unprecedented. Regardless of one’s knowledge base of social media, they take a personal approach to any question, encourage exploration of options, and are dedicated to their clients. The entire CSI Corporate Security and Investigations network envisions a relationship with ClickTecs for the long haul!

Lisa Hickman

The team at ClickTecs is very responsive and transparent, which was important to me. We have already converted one of the online leads generated by ClickTecs into a FranFund client, and it was only the second lead they generated from this campaign!

Geoff Seiber

I definitely find ClickTecs to be more knowledgeable then anyone else in the market. I have learned a lot about PPC and have several action items to implement in our strategy.

Kimberly Smith

Jam presented viral marketing and optimizing our business and personal visibility on the internet at an international summit I attended, and he exceeded every expectation of those in attendance. I can say quite certainly that this was the single most productive session I’ve attended on the topic, and Jam provided us with a pragmatic “how to road map” of how to get it done. I love his ability to take a technical subject and explain it in layman terms. I happily give him my highest endorsement.

Keith Gerson

I hired ClickTecs team to manage my entire website and online marketing. I am thoroughly impressed by their professionalism and result-oriented online marketing. They are one of best providers I have ever worked with.

Ken Kindt

Working with them was really easy because they understand the business side and the industry [Franchise] side. They just get it! If you are a franchise company looking to grow your business either on the franchise development side or the operations side of the business, ClickTecs will do an outstanding job for you. I recommend them without any hesitation whatsoever.