Top Reasons to join our Team

 

ClickTecs is a Mississauga based Digital Marketing Agency focused on providing website design/development and digital marketing solutions to our clients in the Franchise vertical across the US and Canada.

Operations Coordinator
 
  • Ticket handling; First response ticket intake(Phone/email), internal contact to development team, ensure ticket documentation is maintained, and responses are completed in a timely manner using FreshDesk our ticketing software.
  • Create, assign, and schedule tickets for team of digital marketers and developers 
  • Reporting to the Support Manager, the coordinator will assist in the details associated with the delivery of projects, from conception to post-launch iterations, with a focus on web and digital
  • Collaborate and work cross-functionally with digital marketers, designers, and developers to support digital projects
  • Provide project management support to ensure the effective execution and delivery of digitally focused initiatives, including: brief writing, timeline creation, status updates and contact reports utilizing basecamp for task creation, assignment and tracking.
  • Track all ongoing tickets and tasks and follow-up with technology team regularly for status updates for the clients
  • Customer Satisfaction Follow Up Calls/Emails
Required Experience
 
  • Post-secondary education in Marketing, Communications, Design, Business, or IT
  • Proficiency with Microsoft Suite (Word, PowerPoint, Excel) and Adobe Creative Suite (Photoshop) and a willingness to learn new computer software programs as needed
  • People-centric and critical-thinker from problem definition to product delivery
  • Desire to ask thoughtful questions, frame problems, conduct research, synthesize insights, and evaluate results
  • Working knowledge of Google Analytics and other analytics tools like Hotjar
  • Experience with content management systems and governance around content workflows
  • Project coordination experience considered an asset
  • Excellent interpersonal and communication skills, written and verbal
  • Detail oriented and proactive in anticipating and responding to team’s needs and manage multiple and changing priorities
  • Ability to multi-task  across various projects working with various resources