About us
ClickTecs is a full service Digital Marketing agency, headquartered in Mississauga, Canada.
With 2 decades of experience in the franchise industry, ClickTecs has been providing digital marketing solutions to businesses of all sizes. We have clients that span across North America from small start-up franchises to large multinational brands. Majority of our clients are US based and are franchise organizations. We have been rated as a top 5 Marketing Agency for Franchises by Entrepreneur Magazine.
The Role
The Client Success Manager is responsible for managing, retaining, and growing ClickTecs’ existing clients.
Key Responsibilities
- Actively foster and manage the success of ClickTecs’ clients.
- Be responsible for customer satisfaction, increase customer retention, and up-sell and or cross-sell existing accounts.
- Be the customer’s first point of contact, serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Create, assign, and schedule tasks for team of digital marketers, web developers, designers and content writers using project tools such as basecamp
- Take a consultative approach in helping clients overcome issues and achieve their marketing goals.
- Facilitate interaction and workflow between project team members to ensure deliverables are on time.
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
- You will help to identify and resolve challenges with digital marketing campaigns working with client and our development and marketing team.
- Customer Satisfaction Follow Up calls/emails
- Collaborate with internal teams to create landing pages, keyword research, ad copy, banner designs and optimize user experience
- Communicate with Clients for Upcoming Deliverables / Deadlines via online systems (basecamp and Freshdesk) as well as on the phone and email in a professional and business friendly manner
- Escalate any change orders/client requests to Digital Marketing Manager or any other member of the team as required using a ticketing system or project tracking system
- Project coordination with overseas team and clients to help progress the project
- Track activity and publishing schedule using online project management software and tracking tools
- Other duties as may arise from time to time and as may be assigned to the employee.
Skills
- Proficient using Microsoft Office suite, Zoom, Gotomeeting, Microsoft Teams, Web Conferencing Tools
- Working Knowledge of Digital Marketing (SEO, PPC)
- Passion for delivering great service to clients.
- Technology Savvy
- Comfortable working across departments in a deadline-driven environment.
- Excellent verbal and written communication.
- Enthusiasm for a fast-paced, dynamic work environment.
- A highly adaptable and quick learner.
- Strong listening skills
- Open to a culture of innovation and growth.
- High attention to detail.
- Outstanding time management skills, including the ability to juggle multiple accounts simultaneously, prioritize effectively and meet deadlines.
- Process-oriented mindset.
- Post-secondary degree in Computers and Communication and Marketing
- Project coordination experience considered an asset
ClickTecs provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Permanent
Salary Range: $40,000-$50,000 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
Work remotely:
